Return & Exchange

Return, Refund, and Exchange

We take immense pride in delivering top-tier products to our esteemed customers. Our dedicated Quality Control (Q&C) team conducts rigorous inspections before shipping any product to ensure your satisfaction. To maintain the highest quality standards, we have established a firm policy for returns, exchanges, and refunds. 

Returns

Returns and exchanges will be entertained in the following cases:

Damaged in Transit: If your order is damaged during shipping, or if there are shipping errors, we will accept returns. While such incidents are rare, we recognize the possibility of human error, and we are committed to rectifying any such issues.

Initiating an Exchange Request

To request an exchange, please contact our customer service at tarajewel28@gmail.com or call us at +919035316209 within 24 hours of receiving your order. Kindly provide your order ID and a video recording, which should remain uncut and unedited. The video must capture the unboxing process, clearly displaying the defect as proof of a damaged or incorrect product. Failure to adhere to this policy may result in the rejection of your return request.

The Return/Exchange Process

• Upon receiving a return/exchange request, our QC Team will evaluate the product for eligibility.
• If your product is approved for return, return it exactly as received—unworn and in the original packaging—within 48 hours of approval.
• Our team will guide you through the necessary steps for a smooth return. Please follow the provided instructions to ensure proper packaging and shipping.
• We will replace the returned product with a new one. If the product is out of stock, you can choose an alternative item from our collection. It's important to note that we do not offer refunds.
•  If your product is deemed ineligible for return by our QC Team, we will inform you and not proceed with an exchange.

Order Cancellation Policy

We do not offer order cancellations. Once an order is placed, it cannot be canceled. No Refunds.

We are confident that our unwavering commitment to quality control will reduce the need for returns, exchanges, or refunds. However, we understand that unforeseen situations may arise, and we are dedicated to swiftly and effectively assisting our customers in resolving any issues.

What Doesn't Qualify for Exchange:

1. Packages lost in shipments initiated by customers.

2. Packages refused by recipients.

3. Products returned in a used or damaged condition.

4. Products returned due to size issues (please review size guides before purchasing).

5. Incorrect delivery address and failed delivery attempts leading to the package being returned to us. In such cases, you will bear the shipping charges again.

6. Faultless or undamaged jewelry.

7. Minor variations in the color and design of the jewelry.

International Orders

We do not provide a reverse pick-up service for international shipments. All shipping and brokerage charges for returns or exchanges will be covered by the customer.

Your understanding and cooperation are greatly appreciated. If you have any questions or need assistance, please contact our dedicated customer support team. You can reach us via email at tarajewel28@gmail.com or through WhatsApp at +919035316209. We are here to assist you with any inquiries related to your order, shipping, or any other concerns.

Please don't hesitate to reach out. Your satisfaction is our highest priority, and we are committed to ensuring a seamless and enjoyable shopping experience for all our customers.